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Privacy Policy

At Lost Pets (“we,” “our,” or “us”), we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, store, and protect your personal data when you visit our website [Website URL] (the “Site”) and purchase pet products from us.

By using our Site, you agree to the practices outlined in this Privacy Policy.

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1. Information We Collect

We collect the following types of information when you use our Site:

Personal Information

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment information (credit/debit card details)

Non-Personal Information

  • IP address

  • Browser type and version

  • Device type and operating system

  • Pages visited and time spent on the Site

  • Cookies and similar tracking technologies

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2. How We Use Your Information

We use your information for the following purposes:

  • Order Processing and Fulfillment: To process and fulfill your orders for pet products, including shipping and billing.

  • Customer Support: To respond to your inquiries and provide customer service.

  • Marketing Communications: To send you updates, promotions, and other marketing materials (you can opt out at any time).

  • Improving Our Services: To analyze usage patterns on our Site and improve our products and services.

  • Compliance: To comply with legal obligations and enforce our terms and conditions.

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3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with the following parties to fulfill the purposes outlined in this Privacy Policy:

  • Service Providers: Third-party companies who assist us with payment processing, order fulfillment, shipping, and marketing.

  • Legal Authorities: If required by law or in response to legal processes, such as subpoenas or court orders.

  • Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your personal information may be transferred as part of that transaction.

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4. Cookies and Tracking Technologies

Our Site uses cookies and other tracking technologies to enhance your experience. Cookies are small text files stored on your device that help us recognize you when you visit our Site again. You can control cookie settings through your browser, but disabling cookies may affect certain features of the Site.

We also use third-party analytics services (such as Google Analytics) to gather anonymous data about Site usage.

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5. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, or destruction. However, no data transmission over the internet is completely secure, and we cannot guarantee the security of your information.

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6. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access: You can request access to the personal information we hold about you.

  • Correction: You can request corrections to any inaccurate or incomplete personal information.

  • Deletion: You can request the deletion of your personal information, subject to certain legal and contractual obligations.

  • Opt-out of Marketing: You can opt out of receiving promotional emails by clicking the “unsubscribe” link in the emails or contacting us directly.

To exercise any of these rights, please contact us at shoplostpets@gmail.com.

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7. Third-Party Websites

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of those sites before providing them with any personal information.

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8. Children’s Privacy

Our Site is not intended for individuals under the age of 13, and we do not knowingly collect personal information from children. If you believe that we have inadvertently collected personal information from a child under the age of 13, please contact us, and we will take steps to delete such information.

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9. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. If we make material changes, we will post the updated policy on this page and update the effective date. We encourage you to review this Privacy Policy periodically.

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10. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Lost Pets
shoplostpets@gmail.com

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