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Terms & Conditions

Welcome to Lost Pets(“we,” “our,” or “us”). By accessing and using our website www.shoplostpets.com.au (the “Site”), you agree to comply with and be bound by these Terms and Conditions. Please read them carefully before using our services.

If you do not agree to these Terms and Conditions, you must not use this Site.

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1. Acceptance of Terms

By accessing or using our Site, you confirm that you have read, understood, and agree to these Terms and Conditions and our Privacy Policy. If you are accessing the Site on behalf of an entity (such as a business), you represent and warrant that you have the authority to bind that entity to these Terms and Conditions.

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2. Changes to Terms

We reserve the right to modify or update these Terms and Conditions at any time. Changes will be posted on this page, and the effective date will be updated accordingly. We encourage you to review these Terms periodically. Your continued use of the Site after any changes constitutes your acceptance of the updated Terms.

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3. Use of the Site

You agree to use our Site for lawful purposes only. You may not use the Site to:

  • Engage in any fraudulent, deceptive, or unlawful activity.

  • Upload, post, or transmit any harmful content, including viruses or malware.

  • Violate any applicable laws, regulations, or third-party rights.

  • Interfere with or disrupt the operation of the Site.

We reserve the right to suspend or terminate your access to the Site at any time, without notice, if we believe you have violated these Terms.

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4. Products and Pricing

  • Product Information: We make every effort to display our products accurately, including descriptions, pricing, and availability. However, we do not guarantee that the information on the Site is always accurate, complete, or current. Prices, product details, and availability are subject to change without notice.

  • Pricing: All prices listed on the Site are in $AUD and are exclusive of taxes, shipping fees, and other charges. Sales tax will be added at checkout based on your location.

  • Product Availability: All products are subject to availability. If an item you ordered is out of stock or unavailable, we will notify you as soon as possible and provide you with options for proceeding with your order (such as backordering or canceling the item).

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5. Orders and Payments

  • Order Process: Once you place an order through our Site, you will receive an order confirmation email. This email is not an acceptance of your order, but merely an acknowledgment that we have received it. We reserve the right to accept or decline your order for any reason, including issues with inventory, pricing errors, or payment processing problems.

  • Payment: We accept payment via card payments and PayPal. You agree to provide accurate, complete, and current payment information when placing an order. If payment cannot be processed, your order may be canceled.

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6. Shipping and Delivery

  • Please refer to our Shipping Policy for details on shipping methods, delivery times, and costs.

  • We are not responsible for any shipping delays caused by the courier or unforeseen circumstances, such as weather conditions or customs delays.

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7. Returns and Refunds

  • For information on returns, exchanges, and refunds, please refer to our Return & Refund Policy. If you receive a damaged or defective product, please contact us within 7 days of receiving the item, and we will assist you with the return or replacement process.

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8. Intellectual Property

  • Content: The content on the Site, including text, images, graphics, logos, trademarks, and software, is the property of Lost Pets or its licensors and is protected by copyright, trademark, and other intellectual property laws.

  • Use of Content: You may not copy, modify, distribute, or otherwise use the content on this Site without our prior written consent.

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9. Limitation of Liability

To the fullest extent permitted by applicable law, Lost Pets shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, or data, arising from your use of the Site, purchase of products, or inability to access or use the Site.

In no event shall our total liability to you exceed the amount you paid for the product(s) in question.

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10. Indemnification

You agree to indemnify, defend, and hold harmless Lost Pets and its officers, employees, agents, and affiliates from any claims, damages, losses, liabilities, or expenses (including reasonable attorneys' fees) arising from your use of the Site, violation of these Terms, or infringement of any rights of third parties.

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11. Privacy

Your use of our Site is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

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12. Third-Party Links

Our Site may contain links to third-party websites or services. We do not control or endorse the content of these third-party sites and are not responsible for their privacy practices or content. You access these sites at your own risk.

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13. Dispute Resolution

  • Arbitration: Any disputes arising out of or in connection with these Terms shall be resolved through binding arbitration in accordance with the rules of Australian Disputes Centre (ADC). The arbitration shall be conducted in Melbourne, Australia and the language of arbitration shall be English.

  • Governing Law: These Terms and Conditions shall be governed by and construed in accordance with the laws of Victoria, without regard to its conflict of law principles.

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14. Severability

If any provision of these Terms is deemed invalid, illegal, or unenforceable, the remaining provisions will continue in full force and effect.

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15. Contact Us

If you have any questions or concerns about these Terms and Conditions, please contact us at:

Lost Pets
shoplostpets@gmail.com

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